Return on Customer: A new metric of value creation — Return on investment by itself is not good enough

Focus: Return on Investment

Although sophisticated economic modeling can be used to quantify intangible benefits, ROI calculations for clinical information systems are driven more by the values and strategic direction of an organization than by any other considerations. But investing in clinical information tools to ensure quality and patient safety is, in reality, required as a cost of doing business and functioning as a...

Focus: Return on Investment

This article explores the historical IT value research, discusses its applicability to IT investments in healthcare, and highlights how it is challenged by several factors unique to the healthcare industry.The integration of historical IT value research with healthcare industry attributes provides an important context for understanding why the IT value proposition in healthcare has been so elus...

Return-on-investment models.

It is clearly important for businesses and organizations to have accurate measures of the rate of return on investments (ROIs) to guide their investment decisions. In health care, the demographic trends, explosion in high-cost technology, and changing health care system have focused attention on both the costs and the effectiveness of health care services. Total health care costs in the United ...

Return on Software: Maximizing the Return on Your Software Investment

Return on investment: workload, complexity and value of the CNS.

UNLABELLED The rheumatology nurse specialist (RNS) has become an integral and vital part of the multidisciplinary team and is valued by patients. Yet, a number of challenges regularly face all clinical nurse specialists (CNS) in the UK. The perception that CNS are an expensive and poorly defined nursing resource results in regular threats to their sustainability, particularly that of the RNS. T...